Our services
for you

Our services
for you

Our services for you

We’re here to help

Whether you have questions regarding your warranty or would like to request additional services from us – we are always happy to help. Please submit your request via the form below. We will process your request as soon as possible and come back to you with an answer.

We are also happy to receive requests for individual customisations of your Premier via this form.

For technical questions, please consult our FAQ section and the adjacent User Manual for the PrioVino Premier.

We’re here to help

Whether you have questions regarding your warranty or would like to request additional services from us – we are always happy to help. Please submit your request via the form below. We will process your request as soon as possible and come back to you with an answer.

We are also happy to receive requests for individual customisations of your Premier via this form.

For technical questions, please consult our FAQ section and the adjacent User Manual for the PrioVino Premier.


*required

If you need urgent support or experience technical difficulties, please contact our technical manager:

Moritz Ortwein
Director of Innovation and Technology
moritz.ortwein@priovino.com
Tel. +49 176 45972556

© Igor Normann / Fotolia.

© Igor Normann / Fotolia.

FAQ

General

What makes the PrioVino Premier so special?

The PrioVino Premier is a brand new innovation that sets higher standards for perfect wine service. It keeps wine at the optimal temperature, right at the table and for as long as you need, without using coolants or ice.

Where is the PrioVino Premier manufactured?

The wine cooler is a high-tech innovation from the region of Swabia in Germany and is also manufactured there, guaranteeing the high quality of a made-in-Germany product.

Where can I order a new PrioVino Premier?

The new PrioVino Premier is available exclusively via direct sales. Just write to us at info@priovino.com or contact your Account Manager and we’ll send you a no-strings-attached offer.

How is the wine cooler powered?

The wine cooler can be powered via rechargeable and exchangeable battery or plugged into a mains power source.

What accessories are included in the standard product?

The standard wine cooler is delivered along with a battery and a battery charger. The charger is also required for mains operation.

Can I get a custom-made wine cooler?

Yes. The PrioVino Premier can be tailored to meet your needs – for instance with a customised stand height, personalised engraving or a finish of your preference. Apart from the standard chrome finish, the Premier also comes in silver, 24 carat gold, rose gold and black ruthenium.

Has the PrioVino Premier been tested and do you have references from test partners?

After undergoing extensive testing in our own research facilities, we also put the Premier to work in real life scenarios. For weeks, the cooler was tested by our partners in the fine dining segment to ensure its functionality and its suitability for use in a busy restaurant environment. The tests were an overwhelming success. A complete list of our test partners can be viewed on our References page.

Use and Operation

Where can I use my cooler?

Thanks to its innovative technology and the mobility afforded by the battery, you can put your cooler to work both indoors and outdoors. Whether it’s at the dining table, on the patio or in a hotel suite, the PrioVino Premier can be used virtually anywhere you can imagine.

Can the Premier be used without its stand?

Yes. To use your Premier on a trolley or sideboard, simply lift the cooler off the stand.

What kind of bottles fit into the PrioVino Premier?

All standard wine bottles with a diameter of up to 9.4 cm can be cooled in the PrioVino Premier.

Can the cooler be used to cool wine bottles that are at room temperature?

In principle, the PrioVino Premier could be used to cool wine bottles that are at room temperature. Please keep in mind that this would be quite time-consuming and is not the primary use of the cooler. The Premier is designed to keep pre-cooled wine bottles at a specified temperature over several hours.

Is the cooler easy to move and transport?

With a total maximum weight of just 11 kilograms, the cooler is easily moved or transported from one location to another. Since the Premier does not require ice or water and can be powered by a battery, it offers complete mobility and flexibility of use.

What external conditions can influence the use of the Premier?

In general, the cooler is very well-suited for outdoor use. However, at very high ambient temperatures, the battery run time is reduced and there can be a slight drop in cooling efficiency. Like all other electrical devices, you should not leave your Premier outside in the rain.

How quickly does the Premier adjust to changes in temperature settings?

The Premier reaches the set temperature very rapidly. For instance, in just over 3 minutes it can go from a temperature of 8°C for white wine to 18°C for red wine or vice versa.

What is the range of temperature settings that the Premier can be set to?

The Premier’s temperature settings range from 5°C to 20°C in intervals of 0.5°C, covering optimal drinking temperatures for a very wide spectrum of wine varieties.

Can I use the cooler by filling it with ice?

No. The device is designed to cool without ice. Pouring ice or water into the bottle chamber of the cooler could lead to corrosion of metal parts.

Battery

How long does a fully charged battery power the Premier?

A fully charged battery can last for up to 6 hours. The actual runtime of each individual cooler depends on a variety of factors such as ambient temperature or the set temperature specified by you. In general, the battery lasts longer when the cooler is used for red wine than for white wine.

How do I know that the battery needs to be charged?

When the battery is down to 15% of full capacity, a blue LED lights up behind the air vents. This low battery alert reminds you to either change the battery or plug the cooler into a mains power source.

How long does it take for a depleted battery to be fully charged?

A depleted battery can be fully charged in about 2.5 hours.

How can I dispose of the battery in an environmentally responsible manner?

Just send defective batteries back to our service department at our cost. We will make sure the battery is disposed of according to environmentally responsible standards.

Can I remove the battery from the device while it is plugged into mains power?

No. Even if you are using mains power, the battery needs to remain inside the device and will be simultaneously charged. Thanks to integrated overload protection, it is perfectly safe to leave your cooler plugged into mains with the battery inside, even for prolonged periods of time.

How should I store my extra batteries?

Extra batteries should be stored in a dry and cool place.

Technology and Safety

What technology does the device use for cooling?

The PrioVino Premier cools via a combination of Peltier elements, an ingenious ventilation system and a sophisticated temperature controller, making ice and liquid coolants completely redundant.

Does the cooler use liquid coolants?

No. Thanks to its innovative technology, the PrioVino Premier functions without any sort of liquid or gas coolant.

Can I cover the air vents of the cooler?

No. The air vents help the heat generated in the interior of the device to escape, so it is important that the air vents remain unobstructed. The build-up of heat inside the cooler constitutes a fire hazard and can also lead to damage to the device.

Is it safe to touch the neck of the wine bottle or the inside of the cooler’s bottle chamber?

Yes. The exterior of the cooler and the cooler’s bottle chamber do not carry any current. It is perfectly safe to touch the bottle or any external part of the cooler.

Service, Maintenance and Warranty

How can I take care of my PrioVino Premier?

The device should be cleaned with a soft, damp cloth. Please do not use any chemical cleaning agents. Wearing gloves while handling the cooler can help to protect the scratch-resistant chrome surface even further.

Can I carry out minor repairs to the device?

No. Please do not try to repair the device yourself. In case of any technical defect, please contact our service department.

What should I do if my cooler is defective?

If you experience any technical defects while operating your cooler, please discontinue use and contact our technical manager Moritz Ortwein. You will find his contact information on our Service and Support page.

Where can I buy spare parts for my cooler?

Spare parts such as batteries or battery chargers can be purchased directly from us. Just give us a ring or send us an email at info@priovino.com.

Does the Premier have warranty coverage?

We offer a two-year warranty on the device and a one-year warranty on battery and battery charger.