Our services
for you

Our services
for you

Our services for you

We’re here to help

Whether you have questions regarding your warranty or would like to request additional services from us – we are always happy to help. Please submit your request via the form below. We will process your request as soon as possible and come back to you with an answer.

We are also happy to receive requests for individual customisations of your Premier via this form.

For technical questions, please consult our FAQ section and the adjacent User Manuals for the PrioVino Premier and the PrioVino Classic.

We’re here to help

Whether you have questions regarding your warranty or would like to request additional services from us – we are always happy to help. Please submit your request via the form below. We will process your request as soon as possible and come back to you with an answer.

We are also happy to receive requests for individual customisations of your Premier via this form.

For technical questions, please consult our FAQ section and the adjacent User Manuals for the PrioVino Premier and the PrioVino Classic.


*required

If you need urgent support or experience technical difficulties, please contact our technical manager:

Moritz Ortwein
Director of Innovation and Technology
moritz.ortwein@priovino.com
Tel. +49 176 45972556

© Igor Normann / Fotolia.

© Igor Normann / Fotolia.

FAQ

General

What makes the PrioVino wine coolers so special?

The PrioVino wine coolers are a brand new innovation that sets higher standards for perfect wine service. They keep wine at the optimal temperature, right at the table and for as long as you need, without using coolants or ice.

Where are the products of PrioVino manufactured?

The wine coolers are a high-tech innovation from the region of Swabia in Germany. The PrioVino Premier is also manufactured there, guaranteeing the high quality of a made-in-Germany product. The PrioVino Classic has been engineered in Germany.

Where can I order the PrioVino wine coolers?

Just write to us at info@priovino.com or contact your account manager and we’ll send you a no-strings-attached offer.

How are the wine coolers powered?

The PrioVino Premier can be powered via rechargeable and exchangeable battery or plugged into a mains power source. The PrioVino Classic is available in two versions: mains powered or with built-in battery.

What accessories are included in the standard products?

The PrioVino Premier is delivered along with a stand, a battery and a battery charger. The charger is also required for mains operation. The PrioVino Classic consists of the cooler itself and a power supply or a battery charger (depending on model).

Can I get a custom-made wine cooler?

Yes. The PrioVino Premier can be tailored to meet your needs – for instance with a customised stand height, personalised engraving or a finish of your preference. Apart from the standard chrome finish, the Premier also comes in silver, 24 carat gold, rose gold and black ruthenium.

Has the PrioVino wine cooler been tested and do you have references from test partners?

After undergoing extensive testing in our own research facilities, we also put our first product the PrioVino Premier to work in real life scenarios. For weeks, the cooler was tested by our partners in the fine dining segment to ensure its functionality and its suitability for use in a busy restaurant environment. The tests were an overwhelming success. A complete list of our test partners can be viewed on our References page.

Use and Operation

Where can I use my cooler?

Thanks to its innovative technology and the mobility afforded by the battery, you can put your PrioVino Premier to work both indoors and outdoors. Whether it’s at the dining table, on the patio or in a hotel suite, it can be used virtually anywhere you can imagine. The use of the PrioVino Classic depends on the power supply of the respective model.

Can the Premier be used without its stand?

Yes. To use your Premier on a trolley or sideboard, simply lift the cooler off the stand. The PrioVino Classic is delivered without stand in its standard configuration.

What kind of bottles fit into the PrioVino wine coolers?

All standard wine bottles with a diameter of up to 9.4 cm can be cooled in the wine coolers.

Can the coolers be used to cool wine bottles that are at room temperature?

In principle, the PrioVino wine coolers could be used to cool wine bottles that are at room temperature. Please keep in mind that this would be quite time-consuming and is not the primary use of the coolers. They are designed to keep pre-cooled wine bottles at a specified temperature over several hours.

Are the coolers easy to move and transport?

With a total maximum weight of just 11 kilograms (Premier, with stand) and 2.2 kilograms (Classic without battery), the coolers are easily moved or transported from one location to another – also thanks to their handles.

What external conditions can influence the use of the coolers?

In general, the coolers are very well-suited for outdoor use. However, at very high ambient temperatures, the battery run time is reduced and there can be a slight drop in cooling efficiency. Like all other electrical devices, you should not leave your cooler outside in the rain.

How quickly do the coolers adjust to changes in temperature settings?

The wine coolers reach the set temperature very rapidly. For instance, in just over 3 minutes they can go from a temperature of 8°C for white wine to 18°C for red wine or vice versa.

What is the range of temperature settings that the coolers can be set to?

The temperature settings range from 5°C to 20°C in intervals of 0.5°C (Premier) or 1°C (Classic), covering optimal drinking temperatures for a very wide spectrum of wine varieties.

Can I use the coolers by filling them with ice?

No. The devices are designed to cool without ice. Pouring ice or water into the bottle chamber of the cooler could lead to corrosion of metal parts.

Battery

How long does a fully charged battery power the coolers?

A fully charged battery can last for up to 6 hours. The actual runtime of each individual cooler depends on a variety of factors such as ambient temperature or the set temperature specified by you. In general, the battery lasts longer when the cooler is used for red wine than for white wine.

How do I know that the battery needs to be charged?

When the battery is down to 15% of full capacity, a blue LED lights up behind the air vents. Using the Premier, this low battery alert reminds you to either change the battery or plug the cooler into a mains power source. Please note for the Classic that the battery, if included, is built in and can only be charged by connecting the cooler to a mains power source.

How long does it take for a depleted battery to be fully charged?

A depleted battery can be fully charged in about 2.5 hours.

How can I dispose of the battery in an environmentally responsible manner?

Just send defective batteries of the PrioVino Premier back to our service department at our cost. We will make sure the battery is disposed of according to environmentally responsible standards.

Using the Premier, can I remove the battery from the device while it is plugged into mains power?

No. Even if you are using mains power, the battery needs to remain inside the device and will be simultaneously charged. Thanks to integrated overload protection, it is perfectly safe to leave your cooler plugged into mains with the battery inside, even for prolonged periods of time. The battery of the PrioVino Classic is built in and cannot be removed. It is charged by plugging the cooler into mains power.

How should I store my extra batteries?

Extra batteries should be stored in a dry and cool place.

Technology and Safety

What is the technology used for cooling?

The coolers use so called Peltier elements, a sophisticated ventilation system and a smart control. It works completely without ice.

Is any liquid coolant used by the devices?

No. Thanks to innovative technology, no coolants are used in either cooler.

Can I cover the air vents of the coolers?

No. The air vents help the heat generated in the interior of the device to escape, so it is important that the air vents remain unobstructed. The build-up of heat inside the cooler constitutes a fire hazard and can also lead to damage to the device.

Is it safe to touch the neck of the wine bottle or the inside of the cooler’s bottle chamber?

Yes. The exterior of the coolers and the cooler’s bottle chamber do not carry any current. It is perfectly safe to touch the bottle or any external part of the cooler.

Service, Maintenance and Warranty

How can I take care of my PrioVino coolers?

The devices should be cleaned with a soft, damp cloth. Please do not use any chemical cleaning agents. Wearing gloves while handling the Premier can help to protect the scratch-resistant chrome surface even further.

Can I carry out minor repairs to the devices?

No. Please do not try to repair the devices yourself. In case of any technical defect, please contact our service department.

What should I do if my cooler is defective?

If you experience any technical defects while operating your cooler, please discontinue use and contact our technical manager Moritz Ortwein. You will find his contact information on our Service and Support page.

Where can I buy spare parts for my cooler?

Spare parts such as batteries or battery chargers can be purchased directly from us. Just give us a ring or send us an email at info@priovino.com.

Do the wine coolers have warranty coverage?

We offer a two-year warranty on the devices and a one-year warranty on battery and battery charger.