Our services
for you
We’re here to help
Whether you have questions regarding your warranty or would like to request additional services from us – we are always happy to help. Please submit your request via the form below. We will process your request as soon as possible and come back to you with an answer.
We are also happy to receive requests for individual customisations of your Premier via this form.
For technical questions, please consult our FAQ section and the adjacent User Manuals for the PrioVino Premier and the PrioVino Classic.
In case you need urgent support or experience technical difficulties, please contact us.
PrioVino
Tel.: +49 (0) 07071 1473016
© Igor Normann / Fotolia.
FAQ
General
The PrioVino Premier is a brand new innovation that sets higher standards for perfect wine service. It keeps wine at the optimal temperature, right at the table and for as long as you need, without using coolants or ice.
The wine coolers are a high-tech innovation from the region of Swabia in Germany. The PrioVino Premier is also manufactured there, guaranteeing the high quality of a made-in-Germany product. The PrioVino Classic has been engineered in Germany.
You can order our products in our online shop. Also, feel free to send us a message at info@priovino.com or contact your account manager. We’re looking forward to hearing from you!
The PrioVino Premier can be powered via rechargeable and exchangeable battery or plugged into a mains power source. The PrioVino Classic is available in two versions: mains powered or with built-in battery.
The standard PrioVino Premier is delivered along with a battery and a battery charger or power cord (depending on model). The charger is also required for mains operation. The PrioVino Classic includes a battery charger or power cord (depending on model).
Yes. The PrioVino Premier can be tailored to meet your needs – for instance with a customised stand height, personalised engraving or a finish of your preference. Apart from the standard chrome finish, the Premier also comes in silver, 24 carat gold, rose gold and black ruthenium.
Use and Operation
Thanks to its innovative technology, the optional stand, and the mobility afforded by the battery (depending on model), you can put your cooler to work both indoors and outdoors. Whether it’s at the dining table, on the patio or in a hotel suite, the PrioVino Premier can be used virtually anywhere you can imagine. The coolers are also available as mains powered models.
Yes, to use your cooler on a trolley or sideboard, simply lift the cooler off the stand. The stand can be ordered as optional accessories for both, the Premier as well as the Classic.
All standard wine bottles with a diameter of up to 9.4 cm can be cooled in the wine coolers.
In principle, the PrioVino wine coolers could be used to cool wine bottles that are at room temperature. Please keep in mind that this would be quite time-consuming and is not the primary use of the coolers. They are designed to keep pre-cooled wine bottles at a specified temperature over several hours.
With a total maximum weight of just 11 kilograms (Premier, with stand) and 2.2 kilograms (Classic without battery), the coolers are easily moved or transported from one location to another – also thanks to their handles.
In general, the coolers are very well-suited for outdoor use. However, at very high ambient temperatures, the battery run time is reduced and there can be a slight drop in cooling efficiency. Like all other electrical devices, you should not leave your cooler outside in the rain.
The wine coolers reach the set temperature very rapidly. For instance, in just over 3 minutes it can go from a temperature of 8°C for white wine to 18°C for red wine or vice versa.
The temperature settings range from 5°C to 20°C in intervals of 0.5°C (Premier) or 1°C (Classic), covering optimal drinking temperatures for a very wide spectrum of wine varieties.
No. The devices are designed to cool without ice. Pouring ice or water into the bottle chamber of the cooler could lead to corrosion of metal parts.
Battery
A fully charged battery can last for 2,5 up to 6 hours. The actual runtime of each individual cooler depends on a variety of factors such as ambient temperature or the set temperature specified by you. In general, the battery lasts longer when the cooler is used for red wine than for white wine.
When the battery is down to 15% of full capacity, a blue LED lights up behind the air vents. Using the Premier, this low battery alert reminds you to either change the battery or plug the cooler into a mains power source. Please note for the Classic that the battery, if included, is built in and can only be charged by connecting the cooler to a mains power source.
A depleted battery can be fully charged in about 2.5 hours.
Just send defective batteries of the PrioVino Premier back to our service department at our cost. We will make sure the battery is disposed of according to environmentally responsible standards.
No. Even if you are using mains power, the battery needs to remain inside the device and will be simultaneously charged. Thanks to integrated overload protection, it is perfectly safe to leave your cooler plugged into mains with the battery inside, even for prolonged periods of time. The battery of the PrioVino Classic is built in and cannot be removed. It is charged by plugging the cooler into mains power.
Extra batteries should be stored in a dry and cool place.
Technology and Safety
The coolers use so called Peltier elements, a sophisticated ventilation system and a smart control. It works completely without ice.
No. Thanks to innovative technology, no coolants are used in either cooler.
No. The air vents help the heat generated in the interior of the device to escape, so it is important that the air vents remain unobstructed. The build-up of heat inside the cooler constitutes a fire hazard and can also lead to damage to the device.
Yes. The exterior of the coolers and the cooler’s bottle chamber do not carry any current. It is perfectly safe to touch the bottle or any external part of the cooler.
Troubleshooting
If you do not disconnect the battery from the charger after charging is complete, the battery automatically goes into sleep mode. The charger can then no longer detect the battery and the red LEDs go on. However, the battery is, in fact, fully charged and ready for use. Please disconnect the battery from the charger and operate the wine cooler as you normally would. If the problem persists, please contact us by using the contact form.
Attention: Please charge the battery fully before first use.
The lid is opened and closed via a push-up pin, which can be adjusted by turning it in a clockwise or anti-clockwise direction.
If you are unable to close the lid properly, this is because the push-up pin is too high. Turn the pin in a clockwise direction until the lid can be closed.
If you are unable to open the lid, place the Premier on a firm surface. Carefully turn the cooler upside down and shake it gently until the lid releases. Then place the cooler back on its feet and turn the push-up pin in an anti-clockwise direction, so that it sticks out a little higher and the lid can be opened easily.
If your cooler is no longer cooling properly, it is possible that the Peltier element is damaged and will need to be repaired. However, you can take some preventive measures, so that such damage does not occur in the first place.
Take extra care when inserting the bottle into the cooling chamber. Do not drop the bottle into the chamber. The Peltier element, which is responsible for the cooling function, is located at the bottom of the cooling chamber. It is made of thin ceramic and can be damaged by shaking or hard impact.
If the battery does not lock into place when you insert it into the battery compartment, please check if both the push-up-pins at the bottom of the battery compartment are fully extended. Should one or both of the push-up pins not be fully extended, press down on the pin until it pops back up. Then re-insert the battery.
Service, Maintenance and Warranty
The devices should be cleaned with a soft, damp cloth. Please do not use any chemical cleaning agents. Wearing gloves while handling the Premier can help to protect the scratch-resistant chrome surface even further.
Please refer to the troubleshooting section at the end of these FAQ. If this should not solve your problem, please contact our support team.
If you experience any technical defects while operating your cooler, please discontinue use and contact our Service and Support page.
Spare parts such as batteries or battery chargers can be purchased in our online shop, or just give us a ring or send us an email at info@priovino.com.
We offer the legal warranty on the coolers as well as on the battery and battery charger.
